Are you in the service industry?
Servers and bartenders, we have the info, tips and resources you need to understand your role in responsible service in Alberta’s food, beverage and entertainment industries. Get started with your ProServe training.
ProServe Training
What is ProServe?
Did you know that to serve alcohol in Alberta, you must complete ProServe training? It ensures you understand the law and how to keep everyone safe when serving alcohol.
What does ProServe help with?
ProServe touches on important aspects of safety and responsibility serving alcohol, including how to reduce overconsumption, prevent underage drinking, impaired driving and violence.
What will I learn with ProServe?
ProServe helps increase everyone's safety when drinking, and ensures you're using your DrinkSense. Get help knowing:
- the signs of intoxication and overconsumption
- understanding how to pace or slow down patrons' consumption levles
- when to stop serving someone who's intoxicated
- your legal responsibilities and liabilities as a server
When to put your ProServe to work
ProServe is mandatory responsible liquor service training, which will help you understand:
- your duty of care to people you’re serving
- what your legal responsibilities are
- how to spot fraudulent IDs or signs of bootlegging for minors
- how to tell when a customer has consumed too much
- the effects of alcohol on the body, how it can alter people’s behaviour, and how to end service for someone who’s impaired
Overall, you’ll learn how you and your coworkers can serve alcohol safely and support each other.
Start your ProServe training
If you already work with alcohol or you’re beginning a job where you’ll serve alcohol, it’s time to get or renew your ProServe certification.
ProServe is a mandatory responsible liquor service program for full- and part-time workers of legal age employed or volunteering:
- in positions where liquor is provided under the authority of a Class A, B, D, E and Duty Free licence (excluding Class D - Sacramental Wine Resale licence):
- licensed premises owners, managers, supervisors, retailers, bartenders, servers, greeters, and hosts
- security staff (directly employed or contracted by the licensee) and
- owners and managers of a company contracted to provide security
- positions where liquor is provided under the authority of a Commercial Public Resale Special Event licence:
- managers, supervisors, bartenders, servers, and drink ticket sellers;
- security staff (directly employed or contracted by the licensee); and
- owners and managers of a company contracted to provide security
- persons registered with AGLC as a liquor agency and their employees whose duties include the sampling of liquor products:
- Minors (anyone under 18 years of age) do not require ProServe certification
A minor employed as table staff in a Class A, B, or C licensed premises where minors are allowed may not sell or serve liquor. No minor may work as staff in a Class A Minors Prohibited licensed premises, a Class D licensed retail liquor store, a hotel off-sales room, a duty-free store, or any other premises where a "minors prohibited" condition has been imposed on the licence (see Section 5.5 of the Licensee Handbook at aglc.ca).
- Minors (anyone under 18 years of age) do not require ProServe certification